The moment you submit your order, we start working to get it to you as quickly as possible. But, we know - mistakes happen. In case you wish to cancel or change your order, please follow the steps below:
To Change Order
For most products, yes - you can make design and text edits to your items up until we start printing your items.
If you would like to edit your order but the option is not available online, or if you need to change something else about the order (such as quantity, paper stock/finish, ship speed) please contact us for assistance.
Exceptions
Certain products may not be able to be edited after your order is placed:
- Some photobooks
- Digital products
- Products ordered on the Promotional Products tab
If you need to make changes to one of these products after you have ordered, please contact us.
To Cancel Prepaid Order
- Access your My Account page.
- Click on the View Order History link.
- Click Cancel on the order you wish to cancel. An "Are you sure you want to cancel?" popup will appear.
- Click Cancel My Order.
- Your order will now be canceled. In the status field for that order the word "Cancelled" will appear and the "Cancel" action will be greyed out.
If the order is cancelled successfully, a merchandise credit for the order amount is applied to your account.
If you rather we do it for you, give us a call right away and we'll do our best to cancel your order.
The order can be cancelled only when in the stages of pre-production. It cannot be cancelled when in production and shipping stages.
To Cancel a COD Order
Please email us on customerservice@vistaprint.in to cancel your order
The order can be cancelled only when in the stages of pre-production. It cannot be cancelled when in production and shipping stages.
Thank you for your feedback.
